We understand that arranging a mortgage or organising personal finances can be extremely time consuming or stressful and so we aim to make it as painless as possible.
Provide you with clear information about the products and service we offer, including fees and charges.
We do not charge you (the client) a fee for our service.
We will ascertain your individual needs, preferences and circumstances before recommending a mortgage.
We will only recommend a mortgage that we consider suitable for you and that you can afford – and always the most suitable from available options.
We will NOT recommend a mortgage if we can’t find one we consider suitable.
We will always encourage you to ask if there’s something you don’t understand.
We also give you access to a formal complaints procedure should you become unhappy with our service.