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Dealing with Difficult People

  • George Albert Hotel & Spa DT2 9PW (map)

Crucial Conversations

Following on from her recent development sessions around the network - Annie Raven-Vause of HeartLed Wellbeing is delivering an in-depth workshop on dealing with difficult people.

Having the courage to consistently do the right thing sometimes means having to deal with or confront people and situations which may prove challenging.

This workshop has been designed to help you understand why many people ignore things at their peril, to spot the early warning signs of trouble and to give you the skills you need to deal promptly and effectively with each situation as it arises.

It will also help you understand your personal triggers to conflict and your preferred operating style

Suitable for: Anyone who deals with difficult and angry people

Workshop overview:

Common triggers to anger and challenging situations
How to hold people to account
Ways to get your message across the way you intended first time

How to stop taking things personally and avoiding arguments

Strategies to deal with put downs
How to deal with resistance in others

If you would like to visit our SWIB meeting in the morning from 9am-11.30am - the combined price for non-members is £69 a £6 reduction on the normal price for both meetings.

Just send us an email and let us know you would like this option.

from 49.00
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Earlier Event: September 12
The Leadership in Sailing
Later Event: September 13
Dawn Scott - the Colour Guru