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Jo Long


“Do you really know what it feels like to walk in the shoes of your customers and prospects?”

If the answer is “yes” then I’m sure you are on route to delivering a great “Customer Experience”

If, however the answer is “No” then let me help you, in fact let me help you either way.

Our primary aim is to provide you with the “Insight” as to what your customers feel when they come into contact with your business, brand, products and services through our vast array of tools and researchers.  We then analyse this insight for you and identify the gaps in your “Customers’ Experience.”  This information can then either be used by yourselves to change and improve your business or we offer a full end to end assistance in journey mapping your customers experience and provide you with a tailored training and development plan to change behaviour and grow. 

We can then continue to measure your improvement to ensure a return on investment by “shopping” your business through a pre-arranged plan with yourselves so together we can observe the changes and ensure the behaviours are embedded and continue.

We also offer a number of other services to complement the above:

  • We can shop your competitors
  • We can run surveys with your customers to understand anything you would like to know about them.
  • We can run focus groups for customers, existing, new or your own staff to identify thoughts and opinions on any key focus you are working on.
  • We can run perception and awareness surveys – What do people think of your brand locally?  Who is aware of it?
  • We have “online” survey tools to provide you with a platform to receive your customer’s feedback.
  • We also provide tailored mentoring, coaching and training to suit the needs of your business.

I’d be delighted to meet with you personally to understand more about the journey you are on, why not email me direct to arrange?